Every package at the address, every lead to the right ISP

1. 01

   Coverage is per address

   Which networks reach a home depends on the operators' coverage at that exact point, and it changes as networks are built.

2. 02

   Many ISPs, many packages

   Each ISP sells packages on several networks, with different speeds, caps, terms, fees, and promotions, and the list keeps changing.

3. 03

   Leads that pay

   Every lead has to reach the right ISP quickly, then be followed to activation so commission can be billed and shared with partners.

A home fibre order, end to end

1. 1

   Search

   The visitor types their address, uses their location, or drops a pin on the map. The point is checked against network operators' coverage, and the connection types available pop up on the map.

2. 2

   Compare

   Packages from every ISP on the networks at that point load, grouped by connection type, network operator, and speed, ordered by ISP and then price. Filters narrow them by price band, contract term, and promotion.

3. 3

   Choose

   The package detail shows download and upload speed, cap, monthly price, installation and activation fees, term, and any promotion. Every view is counted for the dashboards.

4. 4

   Order

   The visitor enters their details. Where the ISP needs it, the ID number must be a valid South African ID. A repeat order for the same package and email returns the original reference.

5. 5

   Route

   The customer gets a confirmation email. The ISP, the network operator, and Telcotech's team get the lead with a CSV attached, and ISPs with an integration receive it in their own systems.

6. 6

   Follow up

   If the ISP signs customers up on its own site, the visitor is sent there and reminded by email and SMS a day and two days later. The ISP updates the lead's status, and activation dates the commission.

• Address coverage check

  Address search, current location, or a pin dragged on the map. Each point is checked against network operators' coverage through a GIS service, for home or business, and the result is cached for an hour.

• Side-by-side comparison

  Packages grouped by connection type, network operator, and speed, with an "All" view across operators. Filters for price band, contract term, and promotion, and best value, most popular, and promotion tags.

• Package catalogue

  ISPs, network operators, connection types, and packages managed in the portal. Each ISP's packages are imported from a spreadsheet: speeds, cap, term, prices and fees, commission, promotions, and sign-up link.

• Lead routing

  Every order emailed to the ISP's home or business inbox, the network operator, and Telcotech, with a CSV. ISPs with an integration get it directly, and emails go from the partner's own address where it has one.

• Early lead capture

  Visitors can be asked for their details before results load. Network operators covering the address are told, the lead can be assigned to an ISP, tracked from new to deal signed, and converted to an order in bulk.

• Partner sites & API

  More than 20 partner-branded versions, chosen by web address or the page they're embedded in. Each can be limited to chosen ISPs and networks, and the API returns packages for one or many addresses and takes orders.

• Commission & billing

  Each package earns per lead, per sale, a percentage of the sale, a once-off fee, or a monthly share until the service is closed. Partners earn a share per channel, with billing reports per ISP and partner.

• Dashboards & reports

  25 charts across Telcotech's lead and early-lead dashboards, and dashboards with a map of leads for ISPs and partners. Lead reports are emailed every morning at 08:00, every Monday, and on the first of each month.

• Households

  • Every package available at their address
  • Filters by network, price, term, and promotion
  • A confirmation email and an order reference

• Businesses

  • Business packages for their address
  • Their enquiry sent to Fibre Compare's business team
  • Contracts completed and signed online

• ISPs

  • Leads by email, with home and business kept apart
  • Statuses updated in the portal, or many at once by spreadsheet
  • A daily lead report and a map of their leads

• Network operators

  • Home orders on their network as they arrive
  • Early interest at addresses they cover
  • A daily lead report by email

• Partners

  • The comparison in their own brand, or by API
  • Sales agents who capture assisted orders
  • Commission per channel, with billing reports

• Telcotech team

  • ISPs, operators, packages, and partners in one portal
  • 25 dashboard charts and scheduled reports
  • Early leads assigned to ISPs and converted in bulk

1. 2019

   Launch in 12 days

   Started on 19 July with the coverage check, comparison, order form, package imports, and an admin portal, first published to production on 31 July. Partners, lead reports, and email and SMS reminders followed by year end.

2. 2020

   Partners & filters

   Comparison filters and the dashboard in January, LTE packages in February, the partner API and daily and weekly lead reports in March, partner channels and portal by May, and sales agent orders from July.

3. 2021–2023

   Early leads & coverage

   Early lead capture from February 2021, permissions per portal section, a move to a new GIS coverage service in 2022, and early leads shared with network operators.

4. 2024–2026

   Contracts & upkeep

   Online business contracts in early 2024, messages to leads, bulk conversion and ISP assignment of early leads, kept on current frameworks throughout.

• Coverage results are cached per point for an hour and package results for 10 minutes, so popular addresses don't go back to the coverage service on every search.
• Each lead keeps a snapshot of the package and partner at the moment of the order, so reports and commission stay correct after prices or partners change.
• Package spreadsheets are checked row by row, including that each network operator exists, before anything is saved, then applied in a single transaction.
• Duplicate guards: a repeat order for the same package and email returns the original reference, and matching early leads are marked converted when an order arrives.
• Every status change on a lead, early lead, or contract is audited with who made it, and a reason is required unless a lead is activated or invalid.
• Kept current with regular technology, library, and framework updates, along with ongoing performance and security improvements.

• .NET
• ASP.NET Core
• SQL Server
• Angular
• Ionic
• OpenAPI