Every business sale, from lead to signed contract

1. 01

   One sale, many sign-offs

   Customer signatories, reseller signatories, landlords, and finance each have a say, and an order is only ready once all of them have given it.

2. 02

   Prices that depend on who sells

   The same package is priced by contract term, partner tier, renewal, last mile, hardware, and add-ons, and a signed price must never shift underneath anyone.

3. 03

   Three channels, different rules

   Channel partners, direct sales, and resellers each need their own journey and paperwork, and must only see their own customers.

A business order, end to end

1. 1

   Capture

   A lead arrives from a campaign link, a lead page, a partner's link, or an agent. Campaign leads can be handed straight to a chosen channel partner, which assigns an agent, and anyone who stops part-way is emailed a link to carry on.

2. 2

   Check feasibility

   The address is pinned on a map and checked against a GIS feasibility service. Only packages on networks that reach it are offered, and the trenching distance, nearest point of presence, and delivery timeframes are saved with the order.

3. 3

   Quote & capture

   The agent picks a package and term, priced for the partner's tier, and works through five steps: company, contacts, implementation, documents, and summary. A draft contract can be emailed for the customer to review first.

4. 4

   Sign

   Each authorised signatory is emailed a link to review and sign online within 30 days. Reseller orders go to the reseller's own signatories, and if the premises are rented, the landlord can be sent a pre-approval form to sign online.

5. 5

   Vet

   When the last signatory signs, a credit recommendation is requested. Approvals under the limit go through, the rest go to finance with high-value orders flagged, and the full credit report is fetched in the background.

6. 6

   Hand off

   The customer and signatories get the signed order form, finance gets the debit order pack once credit is approved, wireless orders trigger a site survey request, and operations track status, service IDs, and activation from the portal.

• Feasibility on the map

  Each address is checked against a GIS feasibility service, which returns the networks that reach it, trenching distance, nearest point of presence, port availability, and delivery timeframes. Agent orders show an expected ready-for-service date that skips weekends.

• Pricing by term, tier & channel

  Packages are loaded from a spreadsheet with prices for four contract terms, partner tiers, renewals, last mile, rented hardware, and a DDoS bolt-on. Renewals use retention prices, and service changes carry no once-off fees.

• Guided order journey

  A five-step journey saves as it goes, so an agent can pick an order up at the step they left. Existing customers are found and filled in, business email addresses are required, and a draft contract can be sent for review.

• Online sign-off

  Customer signatories, reseller signatories, and landlords each sign on their own page. A signature is refused if the price changed since the page loaded, and a package change resets every signature and keeps the original contract.

• Credit vetting

  A credit recommendation is requested for the business once everyone has signed. Approvals within the limit go through, the rest wait for finance, and every override or rollback is recorded with who made it.

• Document checks

  Company registration, VAT clearance, signatory ID, proof of bank account, proof of address, and landlord forms are collected with the order. Staff can reject any one with a note, and the customer gets a link to replace it.

• Value-added services

  Colocation, voice, and security services have their own journeys, pricing, and contracts: rack sizes, power and connectivity options, SIP trunking and hosted PBX, and email and domain security.

• Commissions & reports

  Five commission models, from per lead to a share of each month's billing, are worked out per order. Leads and orders dashboards, 12 reports on request, and lead reports emailed to partners daily, weekly, and monthly.

• Sales agents

  • Orders picked up at the step they left
  • A draft contract to review with the customer
  • Rejected documents replaced from their dashboard

• Partners & resellers

  • A portal limited to their own leads and orders
  • Lead and agent activity reports by email
  • Reseller orders signed off by their own signatories

• Key account managers

  • Only the partners assigned to them
  • Their partners' documents and credit vetting
  • Service change requests from those partners

• Sales operations

  • Packages and prices loaded from a spreadsheet
  • Leads allocated to partners and agents
  • Every status, price, and document change audited

• Finance

  • Only the credit decisions that need a person
  • A flag on every high-value order
  • The signed form, mandate, and bank proof together

• Customers

  • A contract each signatory can sign online
  • The order form with every signature on it
  • A link to replace a rejected document

1. Jul–Dec 2024

   Foundation

   Lead and order forms, generated order documents, debit order mandates, landlord consent, and partner and reseller set-up, set up in production by September.

2. Jan–Jun 2025

   Sign-off & vetting

   The five-step order journey, the reseller journey, key account managers, online signatures, credit vetting, landlord approval, document rejection, service change requests, and GIS feasibility data.

3. Jul–Dec 2025

   Pricing & services

   Reseller pricing by tier, draft contracts, package changes after signing, lead allocation to partners, the DDoS bolt-on, colocation and security services, and dedicated lead pages.

4. 2026

   Voice & orders

   Voice services, shareable order links for agents, and editing customer details after capture.

• Snapshots that don't move: each order saves the package, prices, partner, tier, and agent as they were at capture, so a later price list never rewrites a signed order.
• Signatures tied to the price: an approval is refused if the package, term, or any price changed since the page loaded, and a package change resets the signatures and credit check and keeps the original contract.
• All or nothing on submit: the order, its form, its files, the first history entry, and for resellers their signatories, are saved in one database transaction.
• Slow third parties kept off the critical path: credit reports are queued, requested every 30 seconds, and delivered by webhook, and feasibility results are cached for an hour per location.
• Contracts, mandates, landlord forms, and agreements generated from Word templates, with every signature and initial placed in the document.
• A full history per order, covering 39 kinds of event, plus separate histories for leads and service change requests, and 43 permission areas across three portal roles.
• Kept current with regular technology, library, and framework updates, along with ongoing performance and security improvements.

• .NET
• ASP.NET Core
• SQL Server
• Angular
• Word & PDF document generation
• GitHub Actions